CIO guide to enabling business automation

Whether it’s building connected customer experiences or the ability to scale with changing market demands, the benefits of automation are unmistakable. Yet many IT leaders struggle to enable automation across the enterprise — and do it in the right way.

As Central IT encounters repetitive or robotic tasks, they may recognize an opportunity for automation. However, they often sacrifice strategic thinking in favor of shortcuts and point solutions that address only a few immediate priorities but are often unusable in other projects. These seemingly small, inconsequential decisions can eventually become a mountain of technical debt and a decentralized patchwork of automation solutions. Additionally, most organizations haven’t created a process by which business users can execute on automation opportunities. Not enabling these teams ultimately undermines the company’s ability to quickly respond to shifting business conditions and changing customer expectations.